Create a case template | Verifa

import requests
url = "https://devapi.withverifa.com/api/v1/case-templates"
payload = { "name": "string" }
headers = {
    "X-API-Key": "<apiKey>",
    "Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.json())

{
  "created_at": "2024-01-15T09:30:00Z",
  "id": "ctmpl_abc123",
  "is_active": true,
  "name": "string",
  "auto_assign_rule": {},
  "auto_assign_strategy": "string",
  "created_by": "string",
  "custom_field_defaults": {},
  "default_tags": [
    "string"
  ],
  "description": "string",
  "escalation_triggers": [
    {}
  ],
  "is_default": true,
  "match_criteria": {},
  "priority": "low",
  "sla_config": {},
  "trigger_count": 1,
  "updated_at": "2024-01-15T09:30:00Z",
  "version": 1
}

Authentication

X-API-Keystring

Organization API key. Keys are prefixed with vk_live_ (production) or vk_sandbox_ (sandbox).

Request

This endpoint expects an object.

namestringRequired

descriptionstring or nullOptional

priorityenumOptionalDefaults to normal

Allowed values:

default_tagslist of strings or nullOptional

auto_assign_rulemap from strings to any or nullOptional

escalation_triggerslist of maps from strings to any or nullOptional

custom_field_defaultsmap from strings to any or nullOptional

sla_configmap from strings to any or nullOptional

match_criteriamap from strings to any or nullOptional

is_defaultbooleanOptionalDefaults to false

Response

Template created.

created_atdatetime

idstring

is_activeboolean

namestring

auto_assign_rulemap from strings to any

auto_assign_strategystring

created_bystring or null

custom_field_defaultsmap from strings to any

default_tagslist of strings

descriptionstring or null

escalation_triggerslist of maps from strings to any

is_defaultboolean

match_criteriamap from strings to any

priorityenum

Allowed values:

sla_configmap from strings to any

trigger_countinteger

updated_atdatetime

versioninteger

Errors

401

Unauthorized Error

403

Forbidden Error

422

Unprocessable Entity Error

Authentication

Headers

Request

Response

Errors