API ReferenceCase Templates

Get a case template

Authentication

X-API-Keystring

Organization API key. Keys are prefixed with vk_live_ (production) or vk_sandbox_ (sandbox).

Path parameters

template_idstringRequired

Headers

Verifa-VersiondateOptional

API version date string (e.g. 2026-02-01). If omitted, the version pinned to your API key is used.

Response

Template detail.
created_atdatetime
idstring
is_activeboolean
namestring
auto_assign_rulemap from strings to any
auto_assign_strategystring
created_bystring or null
custom_field_defaultsmap from strings to any
default_tagslist of strings
descriptionstring or null
escalation_triggerslist of maps from strings to any
is_defaultboolean
match_criteriamap from strings to any
priorityenum
Allowed values:
sla_configmap from strings to any
trigger_countinteger
updated_atdatetime
versioninteger

Errors

401
Unauthorized Error
404
Not Found Error