For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
  • Getting Started
    • Introduction
    • How Verifa Works
    • Quickstart
    • Choosing an Integration Method
  • Use Cases
    • KYC Onboarding
    • Age Verification
    • AML Compliance
    • Fraud Prevention
    • Marketplace Trust & Safety
  • Core Concepts
    • Overview
    • Sessions
    • Verifications & Checks
    • Workflows
    • Identities
    • Cases
    • Screening & Reports
    • Lists
  • Integration Guides
    • Overview
    • JavaScript SDK
    • Web Capture Flow
    • API-Only Integration
    • Mobile SDK
    • Webhooks Guide
    • MCP Server
    • Migrating from Persona
  • API Details
    • Overview
    • Authentication
    • Pagination
    • Rate Limiting
    • Versioning
    • Errors
    • Webhooks
    • Idempotency
    • Key Inflection
    • Data Access
    • Data Retention
  • Tutorials
    • Creating Your First Verification Session
    • Creating a Workflow
    • Receiving Webhooks & Validating Signatures
    • Handling Webhook Events
    • Custom Document Types & AI Extraction
  • Best Practices
    • Testing
    • Preventing Duplicates
    • Fraud Signals
    • Changelog
  • API Reference
      • GETList review cases
      • POSTCreate a review case
      • GETGet a review case
      • PATCHUpdate case metadata
      • POSTClaim a case
      • POSTRelease a claim
      • POSTAssign a case
      • POSTApprove a case
      • POSTReject a case
      • POSTCreate a demo review case (sandbox only)
      • GETGet case counts by tab
      • POSTClaim the next unassigned case
      • POSTEscalate a case
      • PUTUpdate extracted PII on a case result
      • GETList notes on a case
      • POSTAdd a note to a case
      • POSTSearch cases with advanced filters
      • GETList distinct case tags
      • POSTOverride a verification check on a case
API ReferenceCases

Escalate a case

POST
https://devapi.withverifa.com/api/v1/cases/:case_id/escalate
POST
/api/v1/cases/:case_id/escalate
$curl -X POST https://devapi.withverifa.com/api/v1/cases/case_id/escalate \
>     -H "X-API-Key: <apiKey>" \
>     -H "Content-Type: application/json" \
>     -d '{}'
1{
2  "id": "rvc_abc123",
3  "session_id": "string",
4  "status": "open",
5  "created_at": "2024-01-15T09:30:00Z",
6  "decision": "approved",
7  "assigned_to": "string",
8  "claimed_at": "2024-01-15T09:30:00Z",
9  "entered_review_at": "2024-01-15T09:30:00Z",
10  "decided_at": "2024-01-15T09:30:00Z"
11}

Escalates a case for senior review. Optionally assign to a specific reviewer and provide a reason.

Required scope: cases:decide (or legacy cases:write).

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Built with

Authentication

X-API-Keystring

Organization API key. Keys are prefixed with vk_live_ (production) or vk_sandbox_ (sandbox).

Path parameters

case_idstringRequired

Headers

Verifa-VersiondateOptional

API version date string (e.g. 2026-02-01). If omitted, the version pinned to your API key is used.

Request

This endpoint expects an object.
escalated_tostring or nullOptional
User ID to escalate to.
reasonstring or nullOptional
Reason for escalation.
notesstring or nullOptional
Additional notes.

Response

Case escalated.
idstring
Case public ID.
session_idstring
UUID of the associated session.
statusenum
created_atdatetime
decisionenum
Allowed values:
assigned_tostring or null
UUID of the assigned reviewer.
claimed_atdatetime or null
entered_review_atdatetime or null
decided_atdatetime or null

Errors

400
Bad Request Error
401
Unauthorized Error
404
Not Found Error
409
Conflict Error