API ReferenceCases

Escalate a case

Escalates a case for senior review. Optionally assign to a specific reviewer and provide a reason.

Authentication

X-API-Keystring

Organization API key. Keys are prefixed with vk_live_ (production) or vk_sandbox_ (sandbox).

Path parameters

case_idstringRequired

Headers

Verifa-VersiondateOptional

API version date string (e.g. 2026-02-01). If omitted, the version pinned to your API key is used.

Request

This endpoint expects an object.
escalated_tostring or nullOptional
User ID to escalate to.
reasonstring or nullOptional
Reason for escalation.
notesstring or nullOptional
Additional notes.

Response

Case escalated.
idstring
Case public ID.
session_idstring
UUID of the associated session.
statusenum
created_atdatetime
decisionenum
Allowed values:
assigned_tostring or null
UUID of the assigned reviewer.
claimed_atdatetime or null
entered_review_atdatetime or null
decided_atdatetime or null

Errors

400
Bad Request Error
401
Unauthorized Error
404
Not Found Error
409
Conflict Error